FR Express Internet started its operation in 2014 with a commitment to quality internet at an affordable price. Over the last 11+ years we've grown into one of the top rising Internet Service Providers in Dhaka — always building toward a faster, more reliable, future-ready connection.
At the time of commencement, FR Express started with broadband service built on state-of-the-art technology. Since then, our R&D team has continuously developed and introduced new technologies to keep pace with the needs of a connected Bangladesh.
In the last 11 years, FR Express has introduced many new ideas and technologies to the internet industry, and today we're proud to be one of the top growing internet service providers in Dhaka — hoping to do even better in the broadband industry with great service at affordable prices.
Please read carefully and familiarize yourself with this Privacy Policy before using the FR Express application. If you have any questions, contact us at info@frexpress.net.
This policy sets out how FR Express collects, uses, discloses, stores and protects any information you provide when you subscribe to our service(s) and application(s). FR Express is committed to ensuring your private data is protected, and we do not share your information with any third parties. We may ask for certain information depending on the content and services you use, so we can identify you and provide the appropriate service.
When you register an account for FR Express services, you may need to provide personal information including your name, organization name, address, email address, phone number, date of birth, National Identity Number, and a passport-size photograph. We may also collect location information and device identity to identify you and provide our services, and an authentication number is saved to your device during login (and erased on logout).
During monthly bill payment, our payment gateway requires your debit/credit card or mobile banking information to complete the payment. When you contact our support team, you may share photos, documents or media files describing your issue — this is always based on your intention and consent, and we never automatically collect files from your device.
We may collect and store text messages, documents and media files that you shared with us at different times, and your location information to keep logs of sign-in activity and alert you to unusual activity.
Whenever you fill in a form on the application, look carefully at which fields you do or don't want used. If you've previously agreed to our use of your personal information, you may change your mind at any time by writing to us.
We integrate the following third-party library into the FR Express application: Charts — for showing various statistics within a chart.
FR Express stores your data on servers that comply with standard security parameters, to prevent unauthorized access or disclosure.
We do not share, sell, disclose, distribute or lease any personal information to third parties unless we have your consent or are required by law. You may request at any time that we correct, erase or permanently remove your information. This Privacy Policy is effective from October 28, 2021, and may be updated from time to time — please check back periodically.
FR Express operates as a service provider. As such, we do not offer returns or refunds — bill payments and charges are a non-return & non-refundable product.